Terms and Conditions

These terms and conditions apply to online training supplied and delivered by of ACI Training and Consultancy Ltd in partnership with Icon Digital Services Ltd., and should be read in conjunction with all correspondence confirming instructions for use of the ACI online training system. For the avoidance of doubt “client” means the organisation, or company purchasing services from ACI Training and Consultancy Ltd., an “individual” refers to a person purchasing a service for them-self only.

We may amend these Terms from time to time. Every time you wish to make a booking with us, please check these Terms to ensure you understand the terms which will apply at that time.



Online training courses can be purchased online or by telephone and email. Telephone bookings can be made via 01291 624451 or via email on This email address is being protected from spambots. You need JavaScript enabled to view it.. ACI Training and Consultancy Ltd will send email confirmation of bookings within 2 working dates of receipt. Payment for online training requested for purchase by telephone, is required at the time of booking and is subject to the standard payment and cancellation terms as detailed below. All new clients who are not individuals, are required to complete a new customer form, confidentiality agreement and sign these terms of business prior to commencement of provision of online training facilities. Failure to return these documents will deem that these terms of business have been accepted.



Where a company/organisation pays for online courses on behalf of their locums/employees/staff members/candidates, ACI will issue voucher codes. Each voucher code is unique and may only be distributed once to an individual candidate. The voucher codes issued may only be used once. Any attempt to re-use voucher codes will be rejected. Separate instructions are in place for use of voucher codes.

If the contract for provision of online training is cancelled, all voucher codes must be returned to ACI and will be deleted from the online system so that they cannot be re-used. Failure to return the voucher codes or attempted use of voucher codes after cancellation of contract for online training will result in charges being made to the customer for all outstanding voucher codes.



All fees quoted on the ACI Training and Consultancy Ltd website are exclusive of VAT, and VAT will be applied to all invoices at the standard rate. Fees quoted are per course (unless otherwise stated). Fees include delivery of the full course material online as appropriate and certification, except for any accredited course which will incur an extra fee required by the relevant awarding body for certification for each student.

Certificates will be dispatched on the next working day following successful completion of the online course. Candidates have 30 days and 3 attempts to pass the course. Certificates will be dispatched to the “buyer” of the course. In the event that duplicate certificates are requested a fee will be applied of £25.00 plus VAT per certificate. Certificates will only be dispatched to the client or individual who has purchased the service and not to any other third party.



For those customers who use the voucher code system, invoices will be sent electronically on a weekly basis, with a full list of candidates who have used a voucher code to purchase their online training. Invoices for are payable within 14 days of the date of the invoice date. Any queries concerning an invoice should be raised with ACI Training and Consultancy Ltd within 7 days of the invoice date. Payments should be made as detailed on the relevant invoice. ACI Training and Consultancy Ltd preferred payment method is by BACS transfer. Remittance advices should be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it.. In the event that the client’s procedures require a purchase order number, the client shall be responsible for issuing the relevant purchase order number prior to the service date. Individuals are required to make payment by credit or debit card at the time of booking. Bookings will not be confirmed until payment has been made in full.

In the event that invoices are not settled in full in accordance with these Terms, ACI Training and Consultancy Ltd reserves the statutory right to charge interest under the Late Payment of Commercial Debts (Interest) Act 1998.

Payment can also be made on line at the point of purchase with a debit or credit card by individual candidates. Payment by debit card is free but payment by credit card attracts a 3% charge as dictated by our payment provider World Pay.

Voucher codes may be used if issued to the candidate either by the “employer” or by ACI administration staff as a result of paying for courses over the telephone by debit or credit card.



There are no cancellation terms for online training.



There are no terms for substitution or transfers.


RESALE OF ACI Training and Consultancy Ltd COURSES

The selling of ACI Training and Consultancy Ltd course places is strictly prohibited. In the event that ACI Training and Consultancy Ltd is made aware of this practice, ACI Training and Consultancy Ltd reserves the right to increase the course fees to meet the prices charged by the third party. ACI Training and Consultancy Ltd will raise an invoice to the third party for immediate payment and certificates will not be dispatched until this invoice has been paid in full by cleared funds. Resale of ACI Training and Consultancy Ltd Courses is deemed a breach of contract.



All courses held in the United Kingdom are delivered in the English language. Each participant is provided with course material where appropriate and is certificated by ACI Training and Consultancy Ltd. Course content is constantly being updated and is believed to be accurate; however, no guarantee can be given to confirm this. ACI Training and Consultancy Ltd cannot be held liable for the actions of individuals outside of these courses.



All literature, website and other promotional materials/documentation are the copyright of ACI Training and Consultancy Ltd.



ACI Training and Consultancy Ltd will not be responsible for any incident, occurrence or failures attributable to any cause outside its control that affects the provision of any service.



ACI Training and Consultancy Ltd require all clients to agree to the above terms. ACI Training and Consultancy Ltd deem these terms and conditions of business to be accepted by the client once an online training course has been purchased.

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Firstly, read through the steps on our Home page. These steps show how to choose, purchase and then take your course online.

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Still need help? Please use our enquiry form to send us a message by email, or call us on 01291 624451. The office is open 09:00 - 17:00 Monday to Friday GMT.

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Our Details

ACI Training and Consultancy Ltd
Units 1 & 2 Euro House
Bulwark Road
NP16 5JN
Tel. 01291 624451

Company Reg No: 7622215

VAT No: GB128299387

cpd member 130