Frequently Asked Questions - All


You have 30 days in which to take your course before it expires. After that time, you will need to re-purchase the course.

You can re-start the course from either the beginning, or any point up to where you were in the course.

You have 3 attempts at each test within each module.

On the login area of our website, click the link for "Forgot your password" or "Forgot your username", and follow the instructions to reset your details.

You will need to request a copy from your employer/agency as the certificate belongs to them.

Certificates will be dispatched within 2 working days.

Once you have created an account on our website, you can use the user name and password you created to log back in, and our system will remember your details.

You can either contact us by telephone and leave a message, or you can send an email using the Contact form on our website. All enquiries will be responded to within 1 working day.

Please contact us, and we will be very happy to provide you with an alternative means of taking the course via Distance Learning, or classroom-based training.

You have 3 attempts at the course tests. If you fail after 3 attempts, you will need to re-purchase the course, or contact your employer/agency to obtain a new voucher code.

If you are an independent candidate buying your own course, you can make payment by phone with a debit or credit card by phoning 01291 624451. Please note there is no charge for payment by debit card but there is a 3% charge on credit card payments. Customers paying by telephone will be issued a voucher code to use to register for the course online.

You will receive two emails as follows:

  • Order confirmation email, which contains your Order Number and Receipt.
  • Welcome to your course email, which contains your course activation link.

If you do not receive these emails, you should check you Junk or Spam folders in case your email software has filtered them. Add 'online@aci-training.co.uk' and 'training@aci-training.co.uk' to your Safe Senders or Whitelist to avoid our emails being incorrectly put into your Junk or Spam folders.

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Need Some Help?

We want to help you to resolve your query as soon as possible.

Firstly, read through the steps on our Home page. These steps show how to choose, purchase and then take your course online.

Didn't find the answer you need? Then review our Frequently Asked Questions page - these contain the answers to the questions we are asked the most often!

Still need help? Please use our enquiry form to send us a message by email, or call us on 01291 624451. The office is open 09:00 - 17:00 Monday to Friday GMT.

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Our Details

ACI Training and Consultancy Ltd
Units 1 & 2 Euro House
Bulwark Road
NP16 5JN
Tel. 01291 624451

Company Reg No: 7622215

VAT No: GB128299387

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